Privacy Policy

1. Introduction

KasihTap is committed to handling personal information responsibly. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the choices you have regarding your information. It applies to data collected through this website and through direct communication with us (phone, WhatsApp, email).

If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number, and any message you provide.
• Phone or WhatsApp enquiries: your name and phone number, along with any job details you share.
• Website analytics: anonymised data on pages visited, session duration, browser type, and general location (city level), collected via analytics tools if you consent to analytics cookies.

We do not collect financial data, government identification numbers, or sensitive personal data.

3. Legal Basis and Purpose of Processing

Personal data is processed on the following legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: when you submit a contact form or accept optional cookies.
• Legitimate interest: to manage and schedule service appointments you have enquired about.
• Contractual necessity: to communicate about and carry out plumbing services you have booked.

4. How We Use Your Data

• To confirm and manage service appointments.
• To follow up after a completed visit if relevant.
• To respond to enquiries submitted via the contact form or telephone.
• To improve website performance using anonymised analytics data (analytics consent required).
• We do not use your data for unsolicited marketing communications.

5. Data Retention

Contact enquiry data is retained for up to 12 months after the last communication. Appointment records may be retained for up to 3 years for business and tax purposes. Website analytics data is held for up to 14 months before being aggregated or deleted.

6. Sharing Your Data

We do not sell personal data. Data may be shared with:

• Service providers: third-party tools used for website hosting, analytics, or email delivery, under data processing agreements.
• Legal requirements: if required by Malaysian law, a court order, or regulatory authority.

7. Cookies

Our website uses essential cookies required for basic site function, and optional analytics and preference cookies which require your consent. You can manage cookie preferences at any time through our Cookie Policy page.

8. Data Security

We use standard security measures including HTTPS encryption for data transmitted through this website. Access to stored personal data is limited to personnel who require it to carry out their role. We will notify affected individuals of any data breach that could cause harm, in line with PDPA obligations.

9. Your Rights

Under the PDPA (Malaysia), you have the right to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent for processing at any time (does not affect lawfulness of prior processing).
• Request deletion of data we hold, subject to legal retention requirements.
• Lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of these rights, contact us at [email protected].

10. Third-Party Links

This website may contain links to external websites (for example, Google Maps). We are not responsible for the privacy practices of third-party sites and recommend reviewing their policies separately.

11. Children

This website is intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe such data has been submitted, contact us and we will remove it promptly.

12. Policy Updates

This policy may be updated from time to time. Changes will be reflected on this page with a revised "Last Updated" date. Continued use of this website after any update constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries: [email protected]
KasihTap, 92 Jalan Bangsar, 59100 Kuala Lumpur, Malaysia
Phone: +60 12-846 7193